Refund policy

Return & Refund Policy – Shenel Marie Brand

Thank you for shopping with Shenel Marie Brand. Each item is made to order through our print partners (Printify and Printful), which means all products are custom-printed specifically for you. Because of this, we do not offer returns, exchanges, or refunds unless an item arrives damaged, defective, or incorrect.

If you receive a damaged or defective item, please contact us within 7 days of delivery at [insert your brand email here] with:

Your order number

A clear photo of the damaged or incorrect item

A brief description of the issue

Once verified, we’ll gladly offer a replacement or refund at no additional cost.

Please note:

We cannot accept returns for buyer’s remorse, incorrect sizing, or color variations due to screen differences.

All sales are final once an order is placed.

We appreciate your understanding — each purchase supports our mission to empower resilience and purpose through fashion.